BoyleSports want you to enjoy your gaming experience with us across all our channels. We promote the healthy use of our products and encourage our customers to bet with care.

Gambling is a form of entertainment and should be enjoyed in the same manner as any other leisure activity. That means the funds you use should come from the same budget as any other kind of recreational spend, like a meal in a restaurant or night on the town.

Below are guidelines and instructions on how to stay in control and maintain a balanced approach so that you continue to enjoy your experience. If at any point this stops, please be aware that we have a number of control tools that will help you combat your problem. There are also many confidential organisations where you can seek help and advice.

• Gambling should be entertaining and not seen as a genuine way of making money. Avoid chasing your losses and only gamble what you can afford to lose.
• DON'T let gambling interfere with your daily responsibilites. If you find yourself doing so, you may have a problem.
• Know your limits and be clear about them before you start to gamble. When you reach these limits; be it the time or money you spend gambling; STOP.
• If you need help, set a DEPOSIT LIMIT to control the amount you can spend.If you need to have a break from gambling,Take a Break or SELF-EXCLUDE.

BoyleSports are committed to helping you stay in control so that you can continue to enjoy your experience here with us. The below options are available to assist you in gambling responsibly.

If you have any questions in relation to these options, please contact the Customer Service Team: Ireland: 1800 22 00 66 UK: 0800 22 00 66 International: +353 42 939 3168

Review your account history to keep track on your bets, transactions, withdrawals & deposits. Your balance is always available at the top of the screen when logged in.

Click here to see your Account History now.

Set yourself a budget that you're happy to spend on gambling by deciding how much you are willing and able to spend before you start playing. This will act as a safety net in case you should ever lose track of your spend.

You can set a personal daily, weekly or monthly deposit limit in the My Account section, under the Responsible Gambling tab. Daily limits reset at midnight every day, weekly limits reset every 7 days, and monthly limits are reset on the corresponding day each month on a rolling basis.

If you lower the amount of your deposit limit the change will become effective immediately. If you raise the amount of the deposit limit the change will be registered, however it will take effect at midnight the following day. UK users are required to reconfirm their limit increase via a pop up that will be received on log in after the 24 hours have elapsed. You can remove previously set deposit limits by updating the limit frequency to 'No Limit'. Removal of the deposit limit will also be subject to a time delay and require further confirmation from UK users.

You may find that a temporary deposit limit has been applied to your account by BoyleSports – if that is the case, you will need to contact us to increase it.

Click here to set a Deposit Limit now.

Another great way of managing your gambling budget is by setting a Loss Limit. You can set a personal weekly or monthly Loss Limit in the My Account section, under the Responsible Gambling tab. Weekly limits reset on the same day of the week that they were initially set (i.e. Tue to Tue, Wed to Wed), and monthly limits are reset on the corresponding day each month (i.e. 5th of each month).

Changes to reduce your Net Loss Limit will take effect immediately. If you choose to raise or remove it, a 24-hour cooling off period will apply before the change occurs (to remove a limit, enter no limit in the frequency above). Customers in Great Britain will also need to reconfirm their choice when the 24-hour period has elapsed. By confirming you are deciding to change your Loss Limit, your previous Loss Limit will no longer be valid.

Your net loss limit is calculated as deposits minus withdrawals during the Frequency chosen from the dropdown menu. It does not include your account balance before or during the Frequency chosen i.e. a Loss Limit is solely calculated on deposits minus withdrawals across all platforms. Once you reach your limit, it will temporarily restrict you from making further deposits into your account but will not prevent you from using your account balance.

You may find that a temporary deposit or loss limit has been applied to your account by BoyleSports – if that is the case, you will need to contact us to increase it.

Click here to set a Loss Limit now.

Create an interval-based reminder to help alert you of the time you’ve spent playing. Available for UK customers only.

If you’re no longer enjoying yourself or feel that luck isn’t going your way, it might be useful to take a break from the games and reflect on your gambling experience. Using the Take a Break facility to close your account for 24 hours to 6 weeks allows you to step away for a short while to reflect on your gambling levels. To take a break from only certain products for a longer period of time contact us with your request.

Take a Break can be done in the My Account section, under the Responsible Gambling tab, otherwise contact customer service via phone on Ireland: 1800 22 00 66 UK: 0800 22 00 66 International: +353 42 939 3168, live-chat or email care@boylesports.com.

Once the Take a Break has been set, the account will remain blocked until the time out period has expired. The account will be automatically re-activated once the break period ends and we will do all we can to prevent new accounts being opened. You will also be removed from our promotional mailing list.

If you are a BoyleSports mobile user or Social Media follower, we advise you to take the necessary steps to prevent you from receiving content from us e.g. turn off notifications.

Click here to set a Take a Break now.

To take a longer break if necessary, you can self-exclude from all of our betting channels. This will prevent you from using your account for a period between 6 months to 5 years as determined by you. This can be done in the My Account section, under the Responsible Gambling tab, otherwise contact customer service via phone on Ireland: 1800 22 00 66 UK: 0800 22 00 66 International: +353 42 939 3168, live-chat or email care@boylesports.com.

In the event that you exclude yourself, you will be unable to make any deposits to your account. Once the self-exclusion has been set, the account will remain blocked until the exclusion period has expired and we will do all we can to prevent new accounts being opened. You will also be removed from our promotional mailing list.

If you are a BoyleSports mobile user or Social Media follower, we advise you to take the necessary steps to prevent you from receiving content from us e.g. turn off notifications.

Click here to set a Self Exclusion now.

We would encourage you to reach out to other operators that you may hold an account with to exclude yourself from their platforms also. We also recommend GAMSTOP, a service that lets you put controls in place to help restrict your online gambling activities. Signing up for the service will prevent you from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.

Ever wonder how much you spend on gambling or how your gambling compares to others? This budget calculator will help you work it out.

How safe is your gambling? Find out through this quick and easy test. It only takes a few minutes, and it’s free and anonymous.

All our Customer Service and shop staff receive an intensive training course which covers Responsible Gambling.

To prevent underage gambling, an automated age and identity verification check occurs at the point of successful registration. In the case that we are unable to ascertain a match to an 18’s or over database, a physical copy of ID will be requested from the customer which must be provided within 72 hours.

Our efforts must be complimented by user behaviour so we ask that if young people have access to a computer with Internet access, you take care to keep your username, password and deposit details confidential and ensure to log out of your BoyleSports account.

There are also a number of internet filtering softwares which can be installed on your computer to protect minors. Such software provides the ability to control content displayed, block websites and set up passwords to prevent gambling websites being available to underage players. E.g.

• Net Nanny
• CyberPatrol

Problem gambling is a compulsion to continue gambling despite the negative consequences it may have. If you are unsure whether or not your (or someone else’s) gambling has become a cause for concern please ask yourself the following

• Do you stay away from work, college or school to gamble?
• Do you gamble to escape from a boring or unhappy life?
• When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
• Have you recently tried to stop gambling but were unsuccessful?
• Have you ever lied to cover up the amount of money or time you have gambled?
• Have others ever criticised your gambling?
• Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
• Are you reluctant to spend "gambling money" on anything else?
• Have you lost interest in your family, friends or interests?
• After losing, do you feel you must try and win back your losses as soon as possible?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to the above questions, the more likely your gambling has become a concern.

If you believe you may have a problem with gambling, or know someone who does, please seek help with the below confidential organisations. They will offer you the right support and help you combat this problem.

GamCare

GamCare is a registered charity that takes a non-judgemental approach to gambling. They strive to develop strategies that will improve the understanding of the social impact of gambling; promote a responsible approach to gambling; and address the needs of those adversely affected by a gambling dependency.

For telephone support and counselling Freephone the UK National Gambling Helpline 0808 802 0133.

GamblingCare

If you live in Ireland there are a number of support organisations who can offer help online, by phone or face-to-face. You can access this information by visiting GamblingCare.ie.

BeGambleAware

BeGambleAware is an organisation devoted to promoting responsibility in gambling by increasing awareness, improving education, providing help and support and funding treatment for problem gambling.Visit BeGambleAware or from the UK call 0808 802 0133.

Gamblers Anonymous

Gamblers Anonymous is a worldwide non-profit organisation of people who share the problem of compulsive gambling and work together to solve it.

Gambling Therapy Helpline

Gambling Therapy is a global online support service in numerous languages for people that have been adversely affected by gambling. They offer support services via a text based helpline, online groups and forums, email and information on local resources around the world.

Installing blocking software on your devices

There are various ways to add further friction to accessing or depositing into gambling sites. Here is some information on other protection measures you can apply outside of using our safer gambling tools:

BetBlocker (https://betblocker.org/) – This is a free tool that can block your devices’ access to gambling websites. Installing BetBlocker only takes 2 minutes and once installed, you’ll have over 85,000 gambling websites blocked.
 
Gamban (www.gamban.com) – Gamban helps those suffering from gambling-related harm to take control of their addiction by blocking access to gambling websites and apps. With their easy-to-use platform, users can track their progress, implement layered protection and receive support and resources to aid their recovery. Gamban provides a valuable service to those struggling with gambling addiction and offers peace of mind to concerned friends and family members.

Talk Ban Stop (https://www.gamcare.org.uk/talk/ ) UK customers can contact the National Gambling Helpline for information on this service. You can talk to an advisor for support; receive advice on downloading Gamban to block global gambling apps and websites on up to 15 devices; and advice on registering with GAMSTOP to exclude from all UK gambling websites for a minimum of 6 months.

Visit: https://www.gamcare.org.uk/talk/ or call the National Gambling Helpline on 0808 8020 133

Banking transaction blocks

A number of banks can block payments to gambling merchants from their customers’ accounts. If you feel that adding some friction to the process of depositing funds with a bookmaker would help, using this may be of interest. If this is the case, we would encourage you to discuss this with your card issuer.

Further information on money guidance services in the UK is also available from GamCare on the following link:

https://www.gamcare.org.uk/self-help/managing-your-money/#banks

Online Security

We recognise that online security is an area of vital importance for all our customers. 128-bit SSL Encryption software is used on each page of our payment system, meaning your details are safe and secure. You can consult our Privacy Policy page for more information on how we use and transmit your information.

BoyleSports has installed the latest firewall technology. This acts as a secure barrier to detect any unauthorised access to our server immediately. Furthermore, BoyleSports utilises anti-fraud checks throughout all transaction and payment processes.